All posts for “userresearch”


Building a Project Vision by Understanding Users

Posted by: leelefever on March 9, 2004- 4:00pm


Categories: design, userresearch


Boxes and Arrows: Building a Vision of Design Success Since I started to learn a little more about Contextual Inquiry/Ethonography, it seems like it is coming up every where. Though this article does not mention the terms above, it describes the techniques as a viable way to build and promote a vision for a project. I find it useful to use Peter Senge’s Five Why’s. This is a very simple technique in which you ask why, and when you get a response, you ask why again. It helps you move from... Continue Reading

Personas and Intranet/Web Design

Posted by: leelefever on March 2, 2004- 4:00pm


Categories: intranet, userresearch


Step Two Paper: An introduction to personas and how to create them As I mentioned previously, I've been learning a lot about something called "Contextual Inquiry" which is similar to "Ethnographic Research". This article touches on the basics. The premise is that you work directly with and observe users before making any judgements/assumptions about their needs. Using contectual inquiry, a team builds a reality-based model of how a group is really working together. Part of this process is... Continue Reading