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Something Big is Afoot

I’ve noticed interesting words coming out of my mouth lately. Mostly the words are something like:

“I think the world of business communication is changing right now�?

“I can feel a big wave coming�?

“Something is happening right now that is really going to change the business landscape�?

Often, this type of talk is prompted by “What do you do Lee?�? or “What’s up with all the blog stuff I’m hearing?�?

I’ve been trying to figure out what makes me feel so strongly right now. The first time I read the ClueTrain, it I was filled with these feelings, but I felt like the only one -- that the ideas they outlined were in the distant future and we had a long way to go. It was crazy-talk for some back then (all the way back to 1999!).

I think what makes me feel so strongly right now is that the ClueTrain stuff is really happening -- finally, the business world is waking up. It took new tools, lots of talk and some early successes, but the world is changing. I see the basic change like this:

Businesses are finding that the most effective way to communicate to the market is by giving employees and customers the opportunity to interact informally on the web.

I know, breathtaking, eh? Not really, but it is the most basic point in my mind – businesses are learning to communicate like people instead of businesses. There is certainly a long way to go, but I do think it’s finally happening and I’m excited.