Below we’ve answered common questions. Please contact us if you need more.
Payment and Membership
Can I...
Videos
Technical
Answers to all questions are below:
Payment and Membership
This is an annual membership. Can I pay monthly?
At this time memberships are renewable annually.
Do you accept purchase orders?
Do you have a non-profit discount?
Yes we do! Non-profit (and not-for-profit) orgs get a 20% discount on annual membership. Along with organizations like charities and schools, we also consider individual school teachers non-profit.
If a video gets a lot of views, will I pay extra?
No. We do not charge for extra views or bandwidth usage.
I've seen a few of your videos for free on the Web - why would I pay for them here?
A few of our videos are available outside of commoncraft.com. These represent our earliest work and usually contain advertising for Common Craft. Further, these versions cannot be downloaded or embedded.
Common Craft membership means easy access to the complete and growing library of all high-quality videos, plus tools for downloading and embedding them. While you may see the occasional Common Craft video on the Web, there is only one way to use the complete library and that is through membership.
Can I...
Can I cancel my membership?
You can set your account so that it will not renew for the next year. Just click "Account" at the top of your video library page for options.
Can I upload Common Craft videos to YouTube or other public video sharing services?
No. While Common Craft Members can download Common Craft video files to a computer, these files cannot be uploaded to public video sharing sites like YouTube or Vimeo. We take this very seriously.
Please note that these downloadable files can be used on internal or password protected sites like Intranets as long as access is limited to the licensed number of employees.
Can I resell Common Craft videos?
No.
Can I offer Common Craft videos for embed or download, or share a video file?
No, video files cannot be distributed. However, you can embed a video on your website, and share the link to your website!
Videos:
Can you make a custom video for my project?
Can you customize a video in the library for my company?
We do offer limited customization services for videos in our library. Usually, these customizations include branding in a pre-roll and post-roll to the complete video.
Contact us if you're interested.
How can I suggest a new video?
Members can suggest and vote on future video titles. This is how we learn what's important to our Members. Please feel free to
contact us with ideas.
Are videos available in other languages? Captions?
Yes! Most of our videos are available with voice-overs in eight languages: English, French, German, Brazilian Portuguese, Spanish, Japanese, Dutch and Italian.
Also, all videos are available with English captions!
Technical:
Will the embeddable Common Craft videos play on my website, Intranet or Learning Management System?
The embeddable players should play on your website. However, due to the wide variety of sites and platforms, we can make no guarantees. You can test the embed player and download a sample video before you purchase a membership. This page explains how to test the player.
Will the downloadable video files play in my presentation?
We provide the files in Windows (.wmv) or Apple Quicktime (.mov) formats for download. You can test samples
here.
Will your videos play on iPad and iPhone? What about Android and Blackberry?
Yes! When you watch them on commoncraft.com or embed them on your website, the videos will play on iPhone, iPad and Android devices. We do not currently support Blackberry phones.
Have more questions? Contact us.
