This blog is where we announce new videos & talk about the power of explanation & the change it can create. 

The Step Just Before "Community"

I have all sorts of thoughts going through my head about Social Design and I’ll be putting some of them here to see what you think. I’m considering creating some sort of Social Design Manifesto- and this may be a start…

Community building is not about tools

Community building is not about tools like message boards and blogs. Community building is about people- about developing trust, relationships and emotional connections. Community is more tool-agnostic than you might think- if the people want to create a community, it will happen.

Tools facilitate community, they don’t define it

On the web, people need tools to come together. Before an online community can emerge or be served, tools must be in place to manage the interaction.

The goal should not be to form the community around a tool, but to form a tool around the community. Success depends on appropriate matching of the two.

Social Design is the step before “Community�?

Social Design in not Community Building. Social Design is the process of creating the appropriate environment for community to develop. It’s about designing and implementing social tools that match with the needs and goals of the organization and community members (often before they arrive). With appropriate tools in place, community building can begin with a strong foundation.

Is this making sense to you?