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This blog is where we announce new videos & talk about the power of explanation & the change it can create. 

Popcorn With Your Sewer Scope?

This morning Sachi had a fun job - participating in a "sewer scoping" with someone from a company called Hydro Physics. It's like a colonoscopy for a sewer line. They feed a camera down into a house's sewer pipes to look for problems.

The whole process is video taped and before Sachi left she received a video tape (yes, VHS) of the inside of the sewer line. But the tape was not the only take home - she also received two packs of microwave popcorn for our viewing pleasure. The sewer scope guy is giving out popcorn with his sewer movies. So you know what we're doing tonight!



Really though, I think this is a great example of a positive customer service experience. That popcorn costs them pennies, but makes a great impression.