By leelefever on September 22, 2005 - 6:36pm.
I love this kind of thing- the little guy does what he can to take on a big company. Jake is a loyal customer (platinum member) of American Airlines, but got dissed recently over a $50 mix-up that was their fault and got insulted at the same time.
So, he's written a letter to the company explaining the circumstances and counting (literally, by the second, on his site) how long it takes to get an reply/apology from the company. Will they reply? Does it matter that he's blogging it all? It'll be interesting to watch. Oh, and he's having a contest for anyone who wants to guess. GO Jake!
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american airlines
It will never be resolved. At least, until AA realizes their greed and focus on money over human concerns influences the attitudes of their crew and the passengers. Eckhart Tolle explains this as the dense corporate pain body triggering the pain body of all those it touches. Our wonderful cruise to Hawaii for our 30th wedding anniversary was marred by our flight home. The flight we were booked on was delayed by 3 hours, but became 4 hours. After standing in line to check in at a machine for one hour, we were then directed to another line because our connections had to be rebooked. We were not given boarding passes, but assured not to worry. The 7:30 pm flight actually left at 11:30pm. We barely made the next connection (we actually walked on as they were boarding), but then had to sit on the tarmac for an hour. It seems the rear luggage hatch had a problem, and the bags had to be moved to the front compartment. This required the first class passengers to be moved to the back of the plane. Four of them got up and walked off the plane. Fine with me. However, the rest of them refused to move because AA told them they would not get their lunch. This was a 2 hour flight from Dallas to Phoenix. Ultimately, because each party was firmly stuck in their egos (AA and the first class cabin), the plane sat on the tarmac for a full hour until 20 bags were randomly removed from the luggage hold. This means several people did not have their luggage when they arrived. Of course, we all hoped it was the first class luggage, but since its not stored that way, I'm sure it didn't happen that way. This is not the way conscious people act.
Jake Takes on American Airlines
Thanks man, let's see how it goes!
I'm actually going to give away some prizes to the person who picks the time closest to the actual time AA resolves this in... assuming they resolve it.
Get your vote in on the site!
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