Wow, interesting things from community people are just rolling off the presses lately. Derek Powazek is leaving JPG Magazine and 8020 Publishing (the companies he founded) - due to a disagreement with the partners. It's so sad to see someone work so hard and be so passionate about a community project only to see it controlled by someone else. His passion made it successful, just like Matt Haughey at MetaFilter.
JPG Magazine is one of the community-based businesses that I cite most. It's a... Continue Reading
Darren Barefoot pointed me to a great example of how companies should not respond to criticism in blog comments. He wrote a critical post on the email newsletter company Constant Contact and his readers pointed him to competitors in comments. Then, nearly 1 year later, this entry received 3 comments within 10 minutes, all from "people" touting their positive experiences with Constant Contact. Here's an example:
The thing is, their comments were traceable back to the company (as Darren's red... Continue Reading