Think for just a minute about the skills you use every day at work. Maybe you’re a designer or engineer who had specialized training and tools. Maybe you’re an executive who has a talent for building teams. Or maybe you’re a Mom or Dad who works to help your child understand the world.
No matter what you do for work, you are an explainer. Part of your job is helping others understand ideas - it’s a fundamental part of being a professional. We explain ideas every day - we just never think... Continue Reading
The best I can remember, my formal education in written communication ended in formal letter writing. We learned where to put the return address and date, how to write a salutation and where to sign it. While these are still valuable skills, in the past ten years, I have used this knowledge approximately zero times. Yet, I have likely written tens of thousands of emails over the same period.
No one ever taught me how to communicate with a computer or email. It just happened - I got a... Continue Reading