In The Art of Explanation, I tell a story that put me on the path to writing the book. I was at a small tech conference and a CEO was asked "What is RSS?"  His response was "RSS is an XML-based content syndication format". Yikes. That answer was the first time I saw a problem that plagues the technology and startup world.  We call it an "exaplanation problem" - and a lots of great products and services have it. In a guest post at GeekWire, I tell a story about a startup founder who learns to... Continue Reading