30 Second Surveys
By leelefever on February 10, 2004 - 3:12pm
Jakob Nielsen: Keep Online Surveys Short
View With CommentsA Profile in Un-Usability: A Secure Member's Site
By leelefever on January 28, 2004 - 11:08am
I need to get this out of my system... it's a rant about a poor experience I had recently…
I recently started a relationship with a reputable money management company. I’m paying them to manage investments and recently they gave me a login for their web site. Each time I log in, I get more and more frustrated… and here’s why…
View With CommentsAlertbox: Automated Email Usability
By leelefever on December 08, 2003 - 12:20pm
Automated Email From Websites to Customers (Jakob Nielsen's Alertbox)
View With CommentsNatural Colors and Interface Design
By leelefever on December 01, 2003 - 4:48pm
Boxes and Arrows: Natural Selections: Colors Found in Nature and Interface Design
View With CommentsUsability and the Six Sigma Approach
By leelefever on November 24, 2003 - 12:05pm
Two Sigma: Usability and Six Sigma Quality Assurance (Jakob Nielsen's Alertbox)
View With CommentsThe ROSE Framework: User Experience Work
By leelefever on November 17, 2003 - 9:55am
Good Experience - The ROSE framework
Mark Hurst recently outlined four "lessons" to remember in user/customer experience work: Results, Organization, Strategy and Experience.
R = Results- business results. I like how Mark defines business results:
View With CommentsAlertbox: 10 Homepage Usability Guidelines
By leelefever on November 10, 2003 - 10:36am
Ten Most Violated Homepage Design Guidelines (Jakob Nielsen's Alertbox)
Take Jakob or leave him, I think these are good, high level points on homepage design.
View With CommentsMark Hurst and the Ghost of Boo!
By leelefever on October 31, 2003 - 9:07am
Good Experience - Halloween story: the ghost of Boo!
Got this in email today from Mark Hurst's Good Experience newsletter and it made me chuckle and reflect on the old days. It's a mostly true story of Boo.com and ZOMBIES that eat BRAINS!
View With CommentsForrester Research: Top Sites Unusable
By leelefever on September 26, 2003 - 10:56am
InternetRetailer.com - Retail sites lead, automaker sites lag in site design, says Forrester
LL Bean and Lands End retailers were the only ones out of 20 that received a "passing" grade.
View With CommentsUsability for Novices and Complexity by Design
By leelefever on September 25, 2003 - 12:37pm
